Shipping policy

Order Processing time is 24-48 hours from the time of your order.

Once Your order is shipped allow 1 to 7 business days to receive your package.

Orders Below $30 in total ship at $6.00 rate

Order over $30 in total ship at a $8.00 rate

Once your item has shipped and the customer has received the tracking number, Unruly Queen, LLC is no longer responsible for the handling of your package. You may contact USPS for any tracking information.

Unruly Queen adds tracking to every order that is shipped. If that tracking information states that your items have been delivered but you have not received it, you must contact USPS (United States Postal Service) and discuss the issue with them. You can reach them by calling 1(800) 222-1811 for domestic and international issues or visiting their website here.

Please check your mailbox, on or around it, your neighborhood, those that live with you and the property manager office (if applicable). Speak with family and do some investigating before you deem the package missing. Please contact your local post office to make a claim. You can also opt for Route Shipping Insurance when placing an order. Shipping insurance covers packages that are lost, stolen or damaged. If shipping insurance is declined  Unruly Queen does not hold responsibility for packages that are lost or stolen.